ELV -Helpdesk & Ticketing

ELV -Helpdesk & Ticketing
by admin

ELV Helpdesk and Ticketing  helps customers ensure that their Service Providers are Responding on Time and their Equipment Performance is as per Desired Expectations.

What we offer

ELV Helpdesk and Ticketing is the most Essential Application that we feel must be a Defacto in every Premise having ELV Systems.

Building Operators today face the biggest challenge in day to day running of the facilities.

Some of the Day to Day Issues faced by them are :

  • Multitude of Alarms coming from all Systems – BMS, CCTV, Security
  • Noting of the Alarms in a Manual Register
  • Co-ordinating with the Service Provider to Resolve Alarms
  • Calling Service provider & Escalating Delayed Services
  • Co-ordinating on Preventive Maintenance
  • Maintaining Manual Logs

Unique to Secutech

Our ELV Ticketing and Help Desk Solutions can do the following :

  • Cloud based or On-Premise Option
  • Integrated with Any Brand of IBMS, Security & IT Systems
  • Create Automated Tickets based on Alarm Priority
  • Attach Tickets Automatically to Vendor
  • Inform Vendor via SMS, E-Mail & Automated IVR
  • Monitor the TAT as per Signed SLA by Vendor
  • Automated Escalation Reports
  • Vendor Performance Reports
  • Equipment Performance Reports
  • Repeated Failure Reports

Key Wins

  • Reliance GHQ
  • Netmagic NTT